Shipping policy
Inkwell Vault
Last Updated: August 15, 2026
At Inkwell Vault, we are committed to getting your collectibles to you safely, quickly, and at no extra cost. Please review our shipping policy below so you know exactly what to expect when you place an order with us.
1. Free Shipping on Every Order
We offer free standard shipping on all orders shipped within the United States — no minimum order value, no hidden fees, no exceptions. The price you see at checkout is the price you pay. Shipping is always on us.
2. Where We Ship
We currently ship from our location in Metairie, Louisiana, United States. At this time, we ship exclusively within the United States. All 50 states are covered under our free shipping policy, including Alaska and Hawaii (please allow additional transit time for these destinations).
If you are an international customer interested in purchasing from Inkwell Vault, please contact us at contact@inkwellvault.shop and we will do our best to assist you.
3. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays and weekends.
Please note that processing time is separate from shipping transit time. For example, if you place an order on a Friday, processing will begin the following Monday (the next business day).
During high-demand periods such as new product releases, holidays, or special promotions, processing times may be slightly extended. We will communicate any delays to you via email.
4. Shipping Transit Time
Once your order has been processed and dispatched, standard shipping typically takes 3–7 business days to arrive, depending on your location within the United States.
Estimated delivery timeframe:
— Order Processing: 1–3 Business Days
— Shipping Transit: 3–7 Business Days
— Total Estimated Time from Order to Delivery: 4–10 Business Days
These are estimates provided by our shipping carriers and are not guaranteed delivery dates. Actual transit times may vary based on your location, carrier volume, and other factors outside of our control.
5. Shipping Carriers
We work with trusted US carriers including USPS, UPS, and FedEx to fulfill our shipments. The carrier used for your specific order will depend on the size, weight, and destination of your package. We select the carrier that best ensures safe and timely delivery for each order.
6. Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking number and a link to track your package in real time. Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.
If you have not received a tracking number within 4 business days of placing your order, please contact us at contact@inkwellvault.shop and we will look into it right away.
7. Packaging and Product Protection
We take great care in packaging every order to ensure your sealed collectibles arrive in the same pristine condition they left our facility. Hobby boxes and sealed cases are packed with protective materials to prevent damage during transit. Our goal is for every order to arrive looking exactly as if you picked it up directly from the shelf.
If your order arrives visibly damaged due to shipping, please refer to Section 10 of this policy.
8. Signature Requirements
For high-value orders, we may require a signature upon delivery for added security. If a signature is required, this will be noted in your shipping confirmation email. If you are unavailable at the time of delivery, the carrier will leave instructions for rescheduling delivery or collecting your package from a nearby facility.
9. Address Accuracy
It is the customer's responsibility to ensure that a complete and accurate shipping address is provided at the time of checkout. Inkwell Vault is not responsible for orders that are lost, delayed, or undeliverable due to an incorrect or incomplete address provided by the customer.
If you realize you have entered an incorrect address after placing your order, please contact us immediately at contact@inkwellvault.shop. We will do our best to update the address before your order ships, but we cannot guarantee changes can be made once processing has begun.
10. Damaged or Lost Packages
We take every precaution to package your order securely. However, in the rare event that your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at contact@inkwellvault.shop with:
— Your order number
— A description of the issue
— Clear photographs of the damaged packaging and item (if applicable)
We will work directly with the carrier and do everything in our power to resolve the situation promptly, either by reshipping your order or issuing a full refund, depending on the circumstances.
11. Undeliverable Packages and Returned Shipments
If a package is returned to us by the carrier due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. Please note that reshipment costs may apply if the return was due to customer error. If you prefer not to have the order reshipped, a refund will be issued minus any applicable carrier fees.
12. Pre-Order Shipping
Pre-order items are shipped as soon as they become available and are received by us from our distributors. Pre-orders follow the same processing and shipping timelines as in-stock items. You will be notified by email when your pre-order ships, along with your tracking information.
We do not charge any additional shipping fees for pre-orders. Free shipping applies to all pre-orders just as it does for in-stock products.
13. Order Modifications and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at contact@inkwellvault.shop. We will do our best to accommodate your request, but once an order has entered the processing or shipping stage, we may not be able to make changes. In that case, you may initiate a return once the item is delivered, in accordance with our Return & Refund Policy.
14. Contact Us
If you have any questions about your shipment or our shipping policy, our team is here to help:
Inkwell Vault
1405 Lakeshore Dr, Metairie, Louisiana 70005, United States
📧 contact@inkwellvault.shop
📞 +1 (281) 941-8341
