Refund policy
Inkwell Vault
Last Updated: August 15, 2026
At Inkwell Vault, your satisfaction matters deeply to us. We take pride in delivering factory-sealed, 100% authentic collectibles — and we want you to shop with complete confidence every time. Please read our return and refund policy carefully before placing your order.
Overview
We accept returns on eligible items within 30 days of the confirmed delivery date. Due to the nature of sealed hobby products — including trading card hobby boxes, sealed cases, Lorcana, Marvel, Disney, and other collectibles — returns are only accepted on items that remain in their original, factory-sealed condition and have not been opened, altered, or tampered with in any way.
Eligibility Requirements
To be eligible for a return, your item must meet all of the following conditions:
— The return request must be submitted within 30 days of the delivery date confirmed by the carrier's tracking information.
— The item must be factory sealed, unopened, and in the exact same condition as it was when it left our facility.
— The item must be in its original manufacturer's packaging, with no signs of tampering, damage caused by the customer, or missing packaging materials.
— The item must not have been marked as a final sale or non-returnable product at the time of purchase.
Items that do not meet these conditions will not be accepted for return and will be returned to the sender.
Non-Returnable Items
The following items are not eligible for return under any circumstances:
— Any product that has been opened, unsealed, or had its factory seal broken, regardless of the reason.
— Pre-order items that have already shipped and been delivered in sealed condition.
— Items that have been damaged after delivery due to improper storage or handling by the customer.
— Gift cards or store credit.
— Items purchased during special clearance or final sale events marked as non-returnable at the time of purchase.
Please understand that once a sealed collectible product is opened, its contents are random and the value of the pull cannot be a basis for a return or refund. We do not accept returns based on the results of an opened box.
How to Request a Return
To initiate a return, please contact our customer support team at:
📧 contact@inkwellvault.shop
📞 +1 (281) 941-8341
Please include the following in your message:
— Your full name and order number
— A brief description of the reason for the return
— Clear photos of the item in its current condition, including all packaging
Our team will review your request and respond within 2 business days with instructions on how to proceed. Do not ship any item back to us without first receiving a Return Merchandise Authorization (RMA) from our team. Returns sent without prior authorization will not be accepted.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is the result of an error on our part (e.g., wrong item shipped, item arrived damaged due to our packaging). We strongly recommend using a trackable shipping method and purchasing shipping insurance for high-value items, as Inkwell Vault is not responsible for items lost or damaged in transit during the return process.
Please ship your return to:
Inkwell Vault
1405 Lakeshore Dr
Metairie, Louisiana 70005
United States
Refunds
Once we receive your returned item, our team will inspect it to confirm it meets all eligibility requirements. You will be notified by email of the approval or rejection of your refund.
If approved, your refund will be processed within 10 business days of us receiving and inspecting the item. Refunds are issued to the original payment method used at the time of purchase (Credit Card, Debit Card, Apple Pay, Google Pay, or Link by Stripe).
Please note that your financial institution may require additional time to post the refund to your account. If you have not received your refund after 10 business days, we recommend first checking with your bank or card issuer before contacting us.
Damaged or Incorrect Items
If your order arrives damaged due to shipping or if you receive the wrong item, please contact us within 7 days of delivery at contact@inkwellvault.shop. Include your order number and clear photos of the damage or incorrect item. We will work quickly to resolve the issue at no additional cost to you, either by issuing a full refund or reshipping the correct item, depending on availability.
Pre-Order Returns
Pre-order items follow the same return and refund policy as in-stock items. If your pre-order item arrives sealed and undamaged, the standard 30-day return window applies from the date of delivery.
Exchanges
We do not offer direct exchanges. If you would like a different item, please initiate a return for your eligible item and place a new order separately.
Contact Us
If you have any questions about our return and refund policy, please don't hesitate to reach out:
Inkwell Vault
1405 Lakeshore Dr, Metairie, Louisiana 70005, United States
📧 contact@inkwellvault.shop
📞 +1 (281) 941-8341
